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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP ENVY Inspire 7955e All-in-One Printer
macOS 12.0 Monterey

I recently exchanged my printer under warranty. I have a "new" (refurbished) printer, which I installed with the HP Smart app. In Settings >> Printers & Scanners, I see the printer, but I do not see the scanner. See screen shot—

No-Scanner.png

With my original printer, I saw both printer and scanner. What must I do to bring the scanner into Settings?

3 REPLIES 3
HP Recommended

Hi,

Please lcick the Apple icon > About This Mac and ensure your macOS version is up to date with its latest updated installed, next restart your Mac.

 

Now let's reset the printing system as following:

*Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.

Click the Apple menu, and then click System Preferences .
Select Printers & Scanners.
Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
Click OK to confirm the reset.
Type your user Name and Password .
Click OK . The printing system resets.

 

Now, open HP Smart, follow the steps to add a printer by clicking the plus sign and check for any difference.

 

Please let me know how it goes.
Shlomi



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HP Recommended

Thanks for the reply, SchlomiL. I went through all the steps you laid out. Checked for updates; restarted my Mac; reset the printing system.  Now I'm at HP Smart, where I see three printers. The first one is a printer that I own, but I don't have it in my house (my daughter has it). It uses Instant Ink, but I plan to discontinue that one day soon.

The second printer is the 7900-series that I just sent back to HP two days ago—it's in transit. The third is the very printer that I just removed from my Mac's list of Printers & Scanners. It doesn't seem logical to tell HP Smart to install a NEW PRINTER when I already have the printer in the list in HP Smart. Can you clarify, please.

HP Recommended

I gave up on HP Smart after it became uncooperative. It reported it was unable to find any of my printers. So I went back to Settings >> Printers & Scanners and clicked + to add a printer. Settings found the printer right away and installed it, and now I see this—

Scanner-YES.png

Which is exactly what I was looking for. I then deleted the HP Smart app and immediately reinstalled it from the Apple App Store. I haven't used the app since I reinstalled it, but it seems to be working properly.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.