Double-sided scanning not happening

[mfd17]

I have just set up an OfficeJet 8014e all in one printer which should have automatic double sided scanning. It is only scanning one side of each page. I use Mac and am on the newest update - Monterey version 12.6. I tried the advice for a similar post but I think this was for a windows user as I did not get any prompts to flip pages when i ran the scan through HP Smart on my iPhone. Can anyone help?

[Dragon-Fur · Accepted solution]

@mfd17 

Welcome to the HP Community Forum.

Disappointing news:

The OfficeJet Pro 8012 / 8014 models do not support automatic two-sided scanning.

You might be thinking about the OfficeJet Pro 9010 / 9020 series (both support this feature - the 9025e, in fact, supports two-sided single pass scanning of supported paper from the ADF).

Example

Product Specifications for the HP OfficeJet 8012 All-in-One Printer (1KR71B)

Scan supports one-sided scan from the ADF:

Maximum ADF scan size (metric)

216 x 356 mm (one-sided); A4

So, you can scan two-sided but it must be done manually, that is one side > flip > add the other side.

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[mfd17]

Thanks so much - this will save me hours trying to work out what I was doing wrong! 

[Dragon-Fur]

@mfd17 

You are welcome.

I agree that knowing is better than searching, searching, searching...

Smiling.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"