Downloads for scanner

[Trixielulu]

I'm trying to scan and it says I need to download software. I'm not sure how to do that. Can someone guide me?

[Raj_05]

Hi @Trixielulu,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Sure, I can help with that! To download the necessary software for your HP printer's scanner, follow these steps.

Go to the HP Support Website:

• Visit HP Support.

Enter Your Printer Model:

• Type your printer model (e.g., HP OfficeJet Pro 6978) into the search box and select it from the list.

Select Your Operating System:

• The website will automatically detect your operating system, but you can manually choose it if needed.

Download the Software:

• Look for the "Software, Drivers and Firmware" section.
• Find the software that includes scanning capabilities. This might be labeled as "Full Feature Software" or similar.
• Click "Download" to get the software package.

Install the Software:

• Once the download is complete, open the file and follow the on-screen instructions to install the software on your computer.

Set Up the Printer:

• After installation, follow the setup instructions provided by the software to connect and configure your printer for scanning.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support