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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-19-2024 06:31 AM

HP Recommended

I'm trying to scan and it says I need to download software. I'm not sure how to do that. Can someone guide me?

Category:
1 REPLY 1

‎07-22-2024 07:29 AM

HP Recommended

Hi @Trixielulu,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Sure, I can help with that! To download the necessary software for your HP printer's scanner, follow these steps.

 

Go to the HP Support Website:

  • Visit HP Support.

Enter Your Printer Model:

  • Type your printer model (e.g., HP OfficeJet Pro 6978) into the search box and select it from the list.

Select Your Operating System:

  • The website will automatically detect your operating system, but you can manually choose it if needed.

Download the Software:

  • Look for the "Software, Drivers and Firmware" section.
  • Find the software that includes scanning capabilities. This might be labeled as "Full Feature Software" or similar.
  • Click "Download" to get the software package.

Install the Software:

  • Once the download is complete, open the file and follow the on-screen instructions to install the software on your computer.

Set Up the Printer:

  • After installation, follow the setup instructions provided by the software to connect and configure your printer for scanning.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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