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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-14-2024 02:19 AM - edited ‎10-14-2024 02:19 AM

HP Recommended
Product: HP ScanJet Pro N4000 snw1 Sheet-feed Scanner

Hello,

 

Since the update of my MacBook to macOS 15.0.1 Sequoia, all of my HP printing and scanning devices does not work. I tried to update hp drivers but there is no update beyond macOS 14.

 

The HP Easy Smart software is useless because it cannot fix the issue. Indeed, it cannot find any driver that works with macOS 15.0.1.

We need to update our Apple computers to protect our data and life privacy , why is there always compatibility issues with hp drivers ?

 

Is there someone could fix the issue ?

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2024 05:45 AM

HP Recommended

I found a solution to fix the issue about searching the correct driver for macOS, 

 

Go download and install the HP Easy Admin software on mac:

https://support.hp.com/ph-en/document/c06164609 

 

Then you can search your device driver and install it.

View solution in original post

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1 REPLY 1

‎10-14-2024 05:45 AM

HP Recommended

I found a solution to fix the issue about searching the correct driver for macOS, 

 

Go download and install the HP Easy Admin software on mac:

https://support.hp.com/ph-en/document/c06164609 

 

Then you can search your device driver and install it.

Was this reply helpful? Yes No
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