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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Jay_Dallas
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Solved!

Duplicate page result in scanning

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HP OfficeJet Pro 8715
macOS 11.0 Big Sur

Just had a first incident of multiple page result when scanning. As an example, I scanned a three-page file via ADF, one-sided. The scan resulted with 22 Page 1 images, 21 Page 2 images, 18 Page 3 images. I'm not sure if this might be related to the recent upgrade to Big Sur, but to have a 3 page scan turn into 60+ page file is not an efficient use of my time to delete the extra pages. Anyone else have this issue? Any solutions available? Thanks!

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riley-rafa
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Hi Jay_Dallas,

 

You may try scanning using the Mac itself and let me know the outcome.

https://support.apple.com/en-il/guide/mac-help/mh28032/mac

 

Thanks,

riley-rafa

 

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Jay_Dallas
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That worked, thanks riley-rafa. I was still hoping to be able to use the HP Smart app, but if I need to use this method for awhile, I can adapt.

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PB_323
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Thank you so much!! Thank worked for me too.

ShlomiL
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Hi,

Please update the HP Smart app to its latest version, this should resolve the problem:

https://support.apple.com/en-il/guide/app-store/fir9b01adda3/mac

 

Shlomi



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Jay_Dallas
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Thanks for the suggestion! I deleted the app, then saw there was an update a couple of days ago. I reinstalled the app, ran a test scan, and it seemed to work just fine - no duplicating of pages.

 

Very grateful for this community!! Thanks to everyone being a part of it!!

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