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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-20-2022 11:17 PM - edited ‎05-20-2022 11:17 PM

HP Recommended

I have an MFP477 fdw.  I try to insert a 32 gb thumb drive formatted FAT32, and when I try to scan to the USB thumb drive, I keep getting an 'INSERT USB DRIVE message.

 

I put a new USB drive that I bought tonight into the printer, and the printed DID see the thumb drive and offered to format it, and I allowed it to. BUT THEN, when I tried to scan a doc to the USB, I get the stupid INSERT THUMB DRIVE message!

I've tried it with different FAT32 thumb drives, and still get the message!  Aarrrgh!

 

Had printer search for firmware updates, and it says fully updated.

PLEASE, WILL SOMEONE CLUE ME IN ON HOW I CAN GET IT TO SCAN TO A PROPERLY FORMATTED THUMB DRIVE?  i don't really want to throw the printer in front of a moving freight train.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2022 10:42 AM

HP Recommended

Which port did you plug into? Your description sounds like the stick is in the rear port not the one under the control panel. I have also seen random sticks that do not seem to work and it might simply not be compatible and I suggest you try a different stick.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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3 REPLIES 3

‎05-21-2022 10:42 AM

HP Recommended

Which port did you plug into? Your description sounds like the stick is in the rear port not the one under the control panel. I have also seen random sticks that do not seem to work and it might simply not be compatible and I suggest you try a different stick.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎05-21-2022 12:16 PM

HP Recommended

LOLOL Thank you so much for your help! Yes I was trying to contort my body and use the back USB port. The printer sits on a desk so I never can see below the control panel. There it was. Kind of embarrassing seeing as I'm an 18-yr IT veteran now in mgmt. But like they say, those who can do, and those who can't supervise. Thanks again!

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‎05-21-2022 03:29 PM

HP Recommended

The back port is used to add job storage function to printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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