ERROR: Document Feeder Jam

[nadtibmolap]

Whether I put one or multiple sheets into the feeder tray to copy (or scan), I get this message: Document Feeder Jam; Clear and Reload.  There is nothing jammed and I have cleaned the rollers.  Also, I am unable to select the "OK" button to acknowledge the error and move on.

[sandytechy20]

@nadtibmolap

Welcome to HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, Update the printer firmware

Refer the steps mentioned in this HP document for the steps to update firmware:- Cllck here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[nadtibmolap]

Hello Sandytechy20,

Thank you for the response.  Yes, I tried all steps listed in the HP document and I have also updated the firmware (which was not an easy task).  Is there a way for me to do a master reset other than unplug the printer for 15 seconds etc...?

[sandytechy20]

@nadtibmolap

I am sending you a private message to reset the printer which are particular for your printer model. Please check the mailbox icon at the top-right corner of this screen.

Cheers.

[nadtibmolap]

Hello Sandytechy20,

I tried the reset directions you sent and they worked to reset the printer but they did not fix the error issue.  At this point, I am going to give up and live with a non-functional copy-feature product.  

[praveen196]

@nadtibmolap

Thank you for the update.

I would suggest you contact our phone support in this regard. They will assist you further.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!