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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-07-2020 10:33 AM

HP Recommended

Dear Annesaph,

I would advise that you just download Easyscan from the App Store (if you have a mac pc) and one it. You will get a window that has two fields at the top. The upper one is named "scanner". click on the little arrows at the right hand end of that field and choose "browse scanners".

You will see a list of any scanner(s) which is in range, wi fi enabled and switched on.

Click on your HP Envy 5660. Its name will then appear in the window.

Choose scan and the scanner will operate.

There are some self explanatory icons to allow you to manipulate the image before you save or print it

Good luck and good scanning

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‎12-11-2020 11:36 PM

HP Recommended

How do you scan 2-sided documents with HP Officejet 6830 on M1 Mac Pro?

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‎12-13-2020 02:00 AM

HP Recommended

i am not able to scan 

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‎01-15-2021 02:24 AM

HP Recommended

I want to automatically scan from my HP MFP282 to my imac computer without using the screen on the scanner not the HP Samrt ap.

 

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