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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Ciao 🙂
Same problem here in Italy for me on macOS Ventura 13.0.1
Solved by checking PDF/A format (HP Easy Scan 1.11.0)

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Thanks  it helped.

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Have the same problem. 

Only solution so far using EasyScan is to click print on the new scanned document - from there - "save as pdf" 

then works fine 

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Same problem. Mac OS 13.0.1 did not fix the problem

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My original post on this issue involved saving a scan to a PDF. After scanning, the PDF did not show any content. I then read that when saving your PDF, you had to enable "Long-term preservation (PDF/A).Long-term preservation (PDF_A).jpg

 

However, when I went to open the PDF in Acrobat Pro, I could not edit the PDF...nor compress the file. This for me, was a major priority. Adobe has since offered a solution. When you now open the "protected file" you have the option to "Enable Editing."

 

Enable Editing.jpg

It lets you know that your PDF no longer complies with (PDF/A). However, you can now edit, compress, etc. your file.

 

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Thanks, Klosterperson.

My Adobe Reader subscription doesn't extend to editing, so saving to PDF/A solved the problem I was experiencing.
However, it's interesting to know that Adobe now knows these problems exist and is doing something about them. 
It would have saved us all a lot of time and stress if they had anticipated them.

 

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i have an other problem, scan to computer is unticked after reboot, i can't scan about the printer button to mac, i must to tick again "scan to computer"

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Hope this is fixed soon,  HP always lags behind with its software and has a terrible interface for my printer accounts.

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Thank you so much Macminimadness! Your recommendation worked seamlessly! Whoo hoo! I was able to scan a 4 page document using your work around and all pages saved as a complete document. 

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I found a fix to make the ADF scanner work. Go into your HP Utility, open Scan to Computer, go to edit scan tasks, click on Save as PDF and then Edit... After you click on edit, change PDF to PDF-Searchable. I was getting a white blank document scan as well, and once I made this change, the Scan To Computer started working again. 

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