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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-20-2022 04:25 AM

HP Recommended

Hi folks. HP have put an updated driver PLUS version 2 of Easy Scan on the Download site, and everything works perfectly again under Ventura 13.0.1. Without the HP update I was still having Easy Scan crash even after the Ventura patch, so I think that you really do need the updates from HP too. 

 

Link for the download of HP Easy Start (it connects to your printer/scanner and then does the download and install of the new driver and software), is at https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-pro-m180-m181-multifunction-print... (this is for the M180-M181 series - poke around if you have a different model and you'll find yours).

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‎12-20-2022 04:28 AM

HP Recommended

Hi Gaitero. As I posted above, HP have put an updated printer/scanner driver PLUS Version 2.0.0 (220518) of Easy Scan on the Download site, and everything works perfectly again under Ventura 13.0.1. Without the HP update I was still having Easy Scan crash even after the Ventura patch, so I think that you really do need the updates from HP too. 

 

Link for the download of HP Easy Start (it connects to your printer/scanner and then does the download and install of the new driver and software), is at https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-pro-m180-m181-multifunction-print... (this is for the M180-M181 series - poke around if you have a different model and you'll find yours).

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‎12-20-2022 05:22 AM

HP Recommended

You are right, the App Store only has the 1.1 version. To get Easy Scan 2.0 you have to download it from Hp.com. 

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‎12-20-2022 06:09 AM

HP Recommended

As the countless people on this thread have already stated....there IS an Easy Scan 2.0. It's not available in the app store, you have to find it at hp.com

 

Screenshot 2022-12-20 at 8.08.50 AM.png

 

Here's proof....yet again.

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‎12-20-2022 10:11 AM

HP Recommended

Possibly Printer specific. I get  that it set on the App Store. But going on HP.com and either using the search function or following the menu for my printer does not reveal any mention of it.

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‎12-20-2022 12:04 PM

HP Recommended

The new version of HP Easy Start for me gets me something along the lines of "not able to be malware checked by Apple, software needs to be updated by manufacturer". Sp HP website says that it is an updated driver for my printer but Apple does not want to download it without an override.

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‎12-20-2022 12:13 PM

HP Recommended

Read the previous posts. It is not signed so Apple cannot verify it. You have to right-click it and then select Open. It will run.

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‎12-20-2022 02:30 PM - edited ‎12-20-2022 03:02 PM

HP Recommended

I did check HP Easy Scan and it does ok for me (HP ENVY 5660 with Airprint) right now without upgrading to a different/newer version of  HP Easy Scan than what's in the App Store, including multiple pages. I may update later (from the HP website) if needed though.

 

Edited to add: I did change back from "PDF-Searchable" to "PDF" and also from "PDF/A" to "PDF" on Easy Scan -- not sure if that made a difference though.

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‎12-21-2022 01:19 AM

HP Recommended

I can't have the 2,0 version, hp easy start only give me 1,11 build ....

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‎12-21-2022 10:54 AM

HP Recommended

I have a Office Pro 8620 printer/scanner, and I can tell you -for trying all your suggestions and downloading the HP Easy Scan driver myself 5 times for my type of printer- that HP Easy Scan driver is NOT working, or has not been adapted by HP to Apple iMacs on Ventura. When I try to open the downloaded file, a message from APPLE says something like "Apple does not want to open this thing that has not been verified for malicious content." And the buck stops here: no opening, no way. So there you are! I am using meanwhile the HP Smart app because it is the only way I can scan anything now. It is cumbersome, but it works OK. HP is just late to the Ventura party, or it does not bother updating their drivers for older printers like mine.

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