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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-02-2022 11:19 AM

HP Recommended
Product: HP Officejet Pro 8500 A910
Hello, I own an HP Officejet Pro 8500 A910 with Firmware Version LRP1FN1621BR.
 
I would like to enable the "Scan to Network Folder" feature. But every time I want to enable this feature the website tells me that I "will be redirected to a secure (HTTPS-enabled) page", when I click "OK" I only get an error in the browser telling me that "An error occurred during a connection to 192.168.0.26.".
I tried different browsers and also different devices, Laptop/Mac/Android.
 
It seems like HTTPS is not working correctly, how can I fix this? I am already running the latest firmware as far as I know.
 
Thank you for your help.
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