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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8025e All-in-One
Microsoft Windows 10 (32-bit)

Hello,

I'm currently attempting to enable the "Scan to Computer" option on the printer's screenpad, but the printer keeps suggesting that I visit the following webpage: 123.hp.com/setup. I have already downloaded the HP smart app, however, I cannot seem to find the "enable scan to computer" option. Is this just a matter of printer capability or am I failing to select a certain option?

 

1 REPLY 1
HP Recommended

@TGreen2

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,  I understand you are getting this error on the printer screen, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  •  Are you able to scan via printer scanner bed?

While you respond to that, let's try these steps: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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