Enable Scan to Computer from HP8025

[TGreen2]

Hello,

I'm currently attempting to enable the "Scan to Computer" option on the printer's screenpad, but the printer keeps suggesting that I visit the following webpage: 123.hp.com/setup. I have already downloaded the HP smart app, however, I cannot seem to find the "enable scan to computer" option. Is this just a matter of printer capability or am I failing to select a certain option?

[Echo_Lake]

@TGreen2

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,  I understand you are getting this error on the printer screen, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
•  Are you able to scan via printer scanner bed?

While you respond to that, let's try these steps: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.