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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-26-2021 02:24 PM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One
Operating System: Microsoft Windows 10 (32-bit)

Hello,

I'm currently attempting to enable the "Scan to Computer" option on the printer's screenpad, but the printer keeps suggesting that I visit the following webpage: 123.hp.com/setup. I have already downloaded the HP smart app, however, I cannot seem to find the "enable scan to computer" option. Is this just a matter of printer capability or am I failing to select a certain option?

 

Category:
4 people had the same question
1 REPLY 1

‎11-16-2021 10:03 AM

HP Recommended

@TGreen2

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,  I understand you are getting this error on the printer screen, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  •  Are you able to scan via printer scanner bed?

While you respond to that, let's try these steps: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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