Enable scan to computer from OfficeJet Pro 9015 to Mac

[TEJ1602]

@originaltanman, Welcome to HP Support Community!

Try using the Smart Tasks feature from your HP Smart App.

Install the HP Smart app and enable Smart Tasks

Install the HP Smart app, add your printer, and then enable Smart Tasks.

1. Make sure your device and printer are connected to your wireless network, and then download and install the HP Smart app from 123.hp.com (Android, iOS), or HP Smart (in English) from the Windows Store (Windows 10).

2. Open the app, and then follow the on-screen instructions to add your printer.

3. From the HP Smart app home screen, select your printer.

   • If the Smart Tasks tile displays, continue with these steps.

   • If the Smart Tasks tile does not display, scroll down and select Personalize (Android, iOS) or Printer Settings (Windows 10), and then select Smart Tasks.

   

4. Follow any on-screen prompts to sign in or create an HP account.

Create a Smart Task

Create a Smart Task to send print jobs, email, or save documents or photos to a connected cloud account.

1. Click Smart Tasks, and then click Create a Smart Task.

2. Select the task actions you want to include:

   • Print: Send a print job to your printer.

   • Email: Send an email message or attachments.

   • Save to: Save a print or scan job to a cloud storage account, such as Google Drive or Microsoft OneDrive.

   

3. Follow the on-screen instructions to create and name the task.

4. Click Save (Android, iOS) or Done (Windows 10) to save the Smart Task.

   The new task displays on the Smart Tasks screen.

   

   iOS: To run the Smart Task using Siri, select Add to Siri when prompted. Record the phrase for starting the task, and then tap Done.

   

Run a Smart Task from the printer control panel (HP OfficeJet Pro 9010, 9020 printers)

Synchronize Smart Tasks to your HP OfficeJet Pro 9010, 9012, 9015, 9018, 9019, 9020, 9025, and Premier All-in-One printers with firmware version 1905A or later. To update the firmware from the control panel, touch the Setup icon . Select Printer Maintenance, and then select Update the printer.

After you sync your printer and Smart Tasks, you can run them from the printer control panel.

1. From the HP Smart app, select your printer, if it is not already selected.

2. Tap the Smart Tasks tile, scroll down the list of Smart Tasks, and then select Sync my Smart Tasks to my printer.

   Any Smart Tasks you created while signed in to your HP account are available to run from the control panel.

   

3. Load your original in the automatic document feeder (ADF) or the scanner glass using the guides.

4. Tap the Smart Tasks icon  on the printer control panel, and then select your HP account from the list.

   

5. Select the Smart Task you want to run, make any changes, and then tap Start.

   The printer runs the selected Smart Task.

Refer to this document HP Printers - Using Smart Tasks for more information.

Keep me posted for further assistance.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[originaltanman]

Thanks.

I will look into this when I have some free time.   

[TEJ1602]

@originaltanman

Sure, take your time.

Do get back to us for any further assistance.

Thanks 🙂

[RobGUK]

Hi TEJ1602,

You already shared this "solution" with me by private message, and I'll say here what I said in my response to you there: it isn't a solution. The steps you describe suggest a way to use Smart Tasks to "Save a print or scan job to a cloud storage account". But that isn't what I or anyone else here wants to do: we want to be able to send a scan directly from the printer to a computer, from the printer control panel.

Please suggest a solution that actually fits the description of what is being asked for.

Honestly, I can't believe this is so difficult.

[TEJ1602]

@RobGUK

I understand. I reposted the solution as a workaround as your private messages will not be seen by other visitors on the community.

As this printer is completely designed to work on HP Smart App, Scan to Computer option isn't available on the App.

Will post a solution to this soon.

Thank you for waiting.

[RobGUK]

@TEJ1602,

I understand… except that it's not a workaround, since it doesn't actually allow me to do what I want to do.

Anyway, I look forward to your solution.

[TEJ1602]

@RobGUK

Try creating a shared folder on your Mac and set up Scan to Network Folder.

Refer to this video How to set up a Shared Folder in Mac Operating System for help.

Once the folder is set up, follow the steps below:

• Open the EWS page of the printer. Type the IP address of the printer in the browser's address bar.
• On the Home tab, click Scan to Network Folder.
• Click +, and then follow the onscreen instructions.
• After you have entered the required information about the network folder, click Save and Test to make sure the link to the network folder is working correctly. The entry is added to the Network Folder Profiles table.

Refer to the User Guide (pages 13-15) for more help.

Let me know the outcome.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[RobGUK]

@TEJ1602,

You suggested that I should "try to create a shared folder on your Mac and set up Scan to Network Folder". Unfortunately, I already tried this a couple of weeks ago, and it didn't work. Even when I finally managed to get the printer to recognise the shared folder, I always ran into errors when trying to complete the process.

I would also like to point out that, while I welcome your efforts to find a solution, this (even if it worked, which it doesn't) is just another duct-tape workaround. The fact remains that the printer fails to perform an advertised function (scan to computer). I'm very disappointed.

[TEJ1602]

@RobGUK

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[RobGUK]

@TEJ1602,

Thank you. I've received a PM and will see where it goes from here. I'll report back if and when a solution is found.

Rob