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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-26-2019 06:25 PM

HP Recommended

Are you guys stupid???!!! This is not a solution it's a mess! 

 

HP,

I'm so frustrated with this printer. This is supposed to be the latest and best of in the Small Business OfficeJet category but all I have is frustrations.

 

It turns off automatically and you cannot disable the auto off feature. WTH!!!

In our business the printer needs to be on ALL THE FREAKING TIME. Day and night. We work in shifts all day long. Get your heads out of your arses are do something right!

 

Another issue you royally screwed up is that you cannot scan to Mac anymore from the printer. The buttons don't work. It tells you to use stupid HP Smart app on your computer. So I need to work back and forth like an idiot to scan one document. 

 

This printer is going into trash and I'm done with HP brand. Loyal HP customer for over 12 years, currently with 3 OfficeJet Pro printers.

 

You guys screwed up with this line.

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‎06-26-2019 06:34 PM - edited ‎06-26-2019 06:35 PM

HP Recommended

@idokarate

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
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