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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-11-2021 10:18 AM - edited ‎01-11-2021 10:42 AM

HP Recommended
Product: HP PHOTOSMART 5510e
Operating System: Microsoft Windows 10 (64-bit)

I discovered that in order to enable scan to computer you must have the HP Printer Assistant installed (not Support Assistant tho' this is what directed me to the missing Printer Assistant). I uninstalled and reinstalled the HP Software but for some reason the "full featured package" did not include this crucial programme/app and I spent ages trying to make the computer recognise the printer on the network. Problem solved, now.

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2021 10:33 AM

HP Recommended

Hi,

Enabling Scan to Computer requires the HP Printer Assistant software, not the HP Support Assistant.

 

You should open your printer software (search for its model) to access the HP Printer Assistant and there click on Manage Scan to Computer and enable the feature:

https://support.hp.com/rs-en/document/c04995079

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎01-11-2021 10:33 AM

HP Recommended

Hi,

Enabling Scan to Computer requires the HP Printer Assistant software, not the HP Support Assistant.

 

You should open your printer software (search for its model) to access the HP Printer Assistant and there click on Manage Scan to Computer and enable the feature:

https://support.hp.com/rs-en/document/c04995079

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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