Error 0X00000015. The scanner is not ready

[Butcherbird]

My HP Photosmart c309a has stopped scanning, too!  I have re-installed the printer after downloading the latest driver.  I'm running Win 7.  I have undertaken the steps you outline in your very helpful post: Stop the Shell Hardware Detect and WIA and then restart them.  After a computer reboot I still get the same error 0x00000015.  I am unable to scan from the printer control panel, too. What further steps can I take?

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@HevnLgh wrote:

Hi @angelblue,

I understand you would like to know how to enable the WIA and Shell HW detect on your computer. Please follow the steps listed below:

1. Go to your Start Menu and type in services.msc press Enter

2. You will notice 2 tabs at the bottom Extended and Standard, please select Standard

3. Now look for the Shell HW Detect (List is alphabetical) Right click and select Stop

4. Find Windows Image Acquisition (WIA) Right click and select Stop

5. Now you can go ahead and start both of those services by Right clicking and selecting Start

Please let me know if this was successful for you, or if you require more assistance.

Happy New Year & Thank you,

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[angelblue]

I found the WMI says its manual and the shell hardware detect states started automatic.  So any thing else I can do to get the scanner to scan

[farmgirl48]

I tried the info given by the HP person. It did not fix the error: 0x00000015.  Any help would be appreciated.

This happened when I changed from scanning a photo to a document.

thanks. farmgirl

[farmgirl48]

I had to unplug my printer and then reconnect to get rid of the error. Thanks

Farmgirl

[wrthomas]

Tried this, did not work for me. Same error msg. Any suggestions? wrthomas

[RoseH2O]

Than you it worked well for me now I only have to fix the 0xc19a0005 error 

[pompy1]

Leuth 9-4-2015

Beste,

Waar kan ik  de wia-dienst    Shell HW op auto zetten??

ik heb het zelfde probleem.

Dank voor uw reactie.

M.V.G. Ben

[george-p]

Hi @pompy1 ,

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.

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Simplified Chinese:         http://h30471.www3.hp.com/t5/community/communitypage

 Thank you
George

[Spiker123]

I had the same issue and I have fixed it by updating device driver to latest version and removing the power cod of printer and scanner and by adding it again. Hope this help you to resolve your issue.

[Frustratd]

No, that doesn't work.  All those services are running.  I scan a page or another one, then I get the error message.  I can turn the printer off, then on again, sometimes it then works.  Sometimes it doesn't.  Are there solutions that work?