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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Error Code: UA_400_EBQ00U0100

HP Recommended
Deskjet 2622
Microsoft Windows 10 (64-bit)

Printing still works. Scan, which used to work, now produces error:

We're sorry, something went wrong
We apologize for the inconvenience! Please exit setup and try again later to resolve this issue. If you continue to have issues setting up, contact HP Support.
(Error Code: UA_400_EB000U0100)


Uninstalled printer drivers and reinstalled.  Same error.

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HP Recommended



Welcome to the HP support community.


Did you make a copy and check if that works fine?



Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.


Reply with the requested information for more assistance.


I am an HP Employee

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Copy and print both work. Scan to computer fails at the connection to HP Cloud Services. Fail is both with Windows10 O/S and iPhone IOS.

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