Error connecting with HP Officejet Pro 8710

[TC4Deany]

I am unable to connect MacBook Pro to Officejet Pro 8710. Continuously receive error message:  Failed to open a connection to the device. Have tried everything. Is there a live agent with whom I can speak for help?

[A_Gayathri]

Hi @TC4Deany ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to resolve your issue with connecting the HP OfficeJet Pro 8710 to your MacBook Pro, here are a few steps to try:
 

1. Reset the Printing System on Mac:

• Go to Apple Menu > System Preferences.
• Select Printers & Scanners.
• Right-click (or Control-click) on the printer list and select Reset printing system.
• This will remove all printers, so you will need to add the OfficeJet Pro 8710 again.

2. Reinstall HP Software:

• Uninstall any HP software/drivers on your Mac.
• Visit the official HP support page and download the latest drivers or the HP Easy Start utility to help with the setup.

3. Check for macOS Compatibility: Software and Drivers for HP OfficeJet Pro 8710 All-in-One Printer series

Ensure that the macOS version is compatible with the HP OfficeJet Pro 8710 drivers. Some macOS updates can lead to incompatibility with printer drivers.

4. Firewall/Security Settings:

Disable any firewall or security software temporarily to see if they might be blocking the connection.

5. Use HP Smart App: HP printer setup (HP Smart app)

• Install the HP Smart App from the Mac App Store and try adding the printer using the app.

6. Use IP Printing:

• Go to System Preferences > Printers & Scanners and click + to add a printer.
• Click on IP at the top and enter the printer’s IP address (you can find it on the printer's control panel under network settings).

Refer to this document: HP OfficeJet Pro 8710 All-in-One Printer series User manual

HP printer setup (Mac built-in driver)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.