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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-24-2020 08:14 PM

HP Recommended

Did you install the package I linked to already?

Try that, then restart. Then uninstall and reinstall the printer through Printers & Scanners. If you can't re-install, try getting the 5.1 driver package, restarting, and trying again. Let me know how it goes:  https://support.apple.com/kb/dl1888?locale=en_US

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‎10-24-2020 08:26 PM

HP Recommended

I downloaded the software package from your earlier post & installed it. I got printing back but not scanning. I uninstalled/installed in System Preferences but scanning still not working.

At this point I am unsure of what next steps to take.

I appreciate your help. It is 10:25p on the east coast. Whatever you suggest will be tried tomorrow.

 

Thanks again for your time & help.

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‎10-24-2020 08:29 PM

HP Recommended

If you installed the 5.1 I linked above, and then reinstalled using system preferences, I would see if any HP software is available for reinstallation. What model device is this?

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‎10-24-2020 08:43 PM

HP Recommended

HP Officejet Pro L7500. I tried the driver software from HP but it had the expired certificate.

I will try another go at this in the morning.

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‎10-24-2020 08:59 PM

HP Recommended

Install that one (with the expired cert) and then the package I linked to. Let me know.

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‎10-25-2020 05:46 AM

HP Recommended

Things seem to be back to normal at this time.

 

Thanks again for your time & help.

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‎10-26-2020 12:20 PM

HP Recommended

Getting no access... could you resend the link?

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‎10-26-2020 12:45 PM

HP Recommended

YAY!!! It worked!! Thanks a lot!! Scan is up and running !! 🙂

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‎10-26-2020 01:32 PM

HP Recommended

I went to 'HP Customer Support - Software and Driver Downloads'

and downloaded the driver. It worked.
I have an officejet 6500
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‎10-26-2020 05:46 PM

HP Recommended

Thanks a lot BryanCustomPure.  I followed your steps in resolving my printer/scan connection issues and it worked out well.  I am now able to scan my documents without any connection failures.  Keep up the great work.  😊

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