Failed to save when saving scanning document to the memory device

[ac168]

The memory device was removed message displayed when saving scanning document to the memory device , while the memory device was still in.  Can anyone help to resolve this problem?

[Sizzlingsum_13]

Greetings!!@ac168

Thanks for reaching out to the forums.I understand that you are having issues while scanning the documents to the memory devices.I will certainly do my best to help you.

Click here to view the printer specifications page to make sure that your printer supports the memory device that you want to scan to.

Let’s first try a hard reset on the printer.

Try the steps below:
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you have any troubles, let me know and I will do my best to help.

Cheers, Have a nice day.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

[ac168]

Thanks for your help! 

I did turn off the printer and then waited a few minutes to turn on again, this did not resolve the problem, so I checked the printer properties from the desktop and selected Fax-HP Officejet Pro 8500 A910 and deleted two extra rows.   Now it works beautifully. 

[Sizzlingsum_13 · Accepted solution]

Hello@ac168

Thanks for the super quick reply. Superb job on trying the different steps to isolate the issue.Kudos to you. It is a genuine pleasure to work with technically competent customers like you. I thank you again for trying these steps.

Glad that the issue got fixed. You can reach out to HP forum for any issues on your HP products.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.