• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-17-2020 09:50 AM

HP Recommended

@AlexF2, Welcome to HP Support Community!

 

I understand you have issues with scanning. Let us try using the HP Smart App to scan. Refer to the document HP Printers - Using the HP Smart App (Mac) for help.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎01-17-2020 10:13 AM

HP Recommended

@TEJ1602

This is a workaround, not a solution.

The bug in the HP Easy Scan app is still not fixed, more than 6 months now it has been flagged.

Rgds

G

Was this reply helpful? Yes No

‎01-17-2020 10:26 AM

HP Recommended

@Geoff7319

 

I understand your concern. HP is working with Apple to get HP Easy Scan and Scan to computer back to full functionality as quickly as possible.

 

Thanks for understanding.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎01-17-2020 10:58 AM

HP Recommended

Thank you for the update.

 

Best regards,

Was this reply helpful? Yes No

‎01-17-2020 12:21 PM

HP Recommended

@nickvandyck, you are welcome.

 

Keep us posted for any other assistance. Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎01-25-2020 02:55 PM

HP Recommended

I installed the HP Smart app as recommended by TEJ1602 (I am using macOS Cataline with an Officejet 4650). Fired up the app and after a bit of fiddling to register the printer and create a new account to use with the app, the moment came to try my first scan. Remember, the original problem was an inability to scan a multi-page document into a single PDF file.

I am now able to report that, when you have PDF output selected on HP Smart, it will output multiple scans into a single PDF document by default. Problem solved.

Was this reply helpful? Yes No

‎02-05-2020 12:59 PM

HP Recommended

Using the HP Smart app, I have indeed been able to scan from the glass (one or more pages).

 

The problem (at my end) exists when trying to use the "HP Easy Scan" app which comes default via the "HP Easy Start" software (optionally installed with the driver).

 

Unfortunately no new update since 18th of december.

Was this reply helpful? Yes No

‎02-05-2020 01:04 PM

HP Recommended

Hi,

No new updates since 18th of December, as no need for an update on the HP Easy Scan app.

 

Updating your macOS version to 10.15.3 resolves the HP Easy Scan problem and it will then function correctly on Catalina:

https://support.hp.com/us-en/document/c06455960

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-05-2020 01:08 PM

HP Recommended

Confirmed! Happy this got resolved.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.