Files are corrupt or damage from scanner

[X-23]

Hey there @Rob82,

Welcome back! 🙂

Because you're no longer able to scan from your HP Officejet Pro 8500 Premier All-in-One Printer to your Windows 8.1 computer using the software we'll start troubleshooting by running a standard uninstall and reinstall to correct this issue. Can you please try the steps below.

• Step 1: Remove Driver:

1. Open your Start screen by selecting the Windows icon on the bottom left of your computer screen, or by selecting the Windows key on the bottom left of your keyboard, to the right of the Ctrl button
2. Under the Start screen type Programs and Features. Click Programs and Features to launch the window.
3. In Programs and Features a list of programs installed on your computer will populate. Please scroll down this list and look for your HP Officejet. If you see your HP Officejet please select it and choose Uninstall. Please follow any onscreen prompts to complete the uninstall. Once the uninstall is complete please close Programs and Features.
4. If you do not see your HP Officejet listed, please close Programs and Features.
5. Next, please open your Start screen again
6. This time type Devices and Printers. Click Devices and Printers to launch the window
7. In the Devices and Printers window look for your HP Officejet. If you see it listed please right click on it and choose 'Delete' or 'Remove Device'. 
8. Next, click on any device listed under 'Printers and Faxes' once just to highlight it
9. Click Print Server Properties at the top of the window
10. Click on the Drivers tab
11. Look for your HP Officejet driver. If you see it click on it and click Remove at the bottom
12. Click Remove Driver Only
13. Select OK
14. Select Apply and OK on the Print Server Properties window
15. Close Devices and Printers. Please proceed to the next step.

• Step 2: Install Device:

1. Click here to download the Full Feature Software and Driver package for your printer
2. Once downloaded please follow the onscreen prompts to install your device
3. Once installed, test scanning

Please respond to this post with the result of your troubleshooting. You may also click the 'thumbs up' icon below to say "Thanks for helping!" Good luck! 🙂

[honeybee101]

Sc

Scaned files alway encrypted or corrupted (pdf) Have downloaded and reinstalled hp software (HP officejet pro 8610.