Flipped pages when scanning

[bubbles46]

Have a brand new HP 7800 and scanned for the first time today - and one of the four pages was flipped - so I made sure that all pages were correctly positioned and place in the feeder and the very same page was flipped during the scanning operation.  Having looked for assistance I have seen that this problem exists since 2013 so evidently it has not yet been resolved - as the documents are pdf they cannot be altered and the thought of scanning documents in quantity and then having to hand flip those pages which the scanning mechanism has flipped just makes me flip too...   What on earth is happening and why??  My old HP is almost 13 years old and is working fine - no need to go and line and discuss the problem with robots, no need to lose time looking for solutions.... This will  be the last HP to exist in my household and am certain that at the most in three years time it will suffer from Studied Obsolescence if it is not stricken already....This is just good enough!

[Dragon-Fur]

@bubbles46 

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I think I might not understand all of what you are saying.

What you describe "sounds" like you are using HP Smart.

That said, HP Smart has NOT been around since 2013 - so maybe you are describing a different software?

One Try...

Open HP Smart

Select to Scan

Click open Auto-Enhancements

Switch OFF Orientation

Example

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7800 All-in-One Printer series 

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