Getting "Invalid Format" when I put in my email address

[BernadetteH1]

I am trying to send an efax and it says Invalid Format when I put in my email address. The email address is correct. It works with my personal email address, not my work email address

[Dragon-Fur]

@BernadetteH1 

Welcome to the HP Community Forum.

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@BernadetteH1 wrote:

I am trying to send an efax and it says Invalid Format when I put in my email address.

The email address is correct.

It works with my personal email address, not my work email address

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If you are referring to "eFax" as a subscribed Internet service provided by the company"eFax", you need to talk to your subscriber about any issues.

IF you are using the word "eFax" when you mean HP Mobile Fax,

I would guess your work email is objecting to the Mobile Fax -- work place email providers frequently block services created and sent by software programs.  Ask your (work place) IT department if your (work place) mail server allows connections to / from Mobile Fax.

If the setup has worked before, there might be something in the Mobile Fax "how-to" documentation that could help.

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service  

Android, Apple iOS, iPadOS, macOS, and Windows 10

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Please do read the questions and answers in the FAQ section:

• For example, FAQ > Section What does the Mobile Fax service cost? 
  • Please review the Terms of Service by clicking here
• Below section FAQ > More FAQs

“More FAQs” calls this document - READ

•  HP Smart - Send Faxes with the HP Smart App
  • FAQ > Section “Can I cancel or remove Mobile Fax from the HP Smart app?”
  • FAQ > Section for Fax History >> "How do I see or save old faxes?"

Video Example

•  HP Deskjet Plus 4140 |4152 |4155 |4158 printer : Using the Mobile Fax

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