Go to the scanner front panel to select and to complete your scan

[JAGForm]

When using HP Scan to scan from a computer to the flatbed, we now received the following message from HP Scan;

"Go to the scanner front panel to select and to complete your scan."  The issue started after an update from Windows 10.

• There is nothing on the printer that shows how to proceed with the scan.
• The latest drivers, firmware have been installed.

We have worked with no less than 5 techs from HP support, who have advised restarting the devices, re-installing drivers/software, and that it is a Microsoft issue. They have all refused to escalate the issue.

Perhaps someone from the community has a solution.

[JAGForm · Accepted solution]

Being that no responses were provided here and the issue persists, I ventured another attempt with HP Support on the matter today.

1. My first conversation w/ business technical support specialist on the M776 put me on hold to research the issue. After 49 minutes and unannounced, there was a ringing noise which turned out to be a transfer someone else who didn't speak English.
2. I called back, and this time the individual (Winston) assured me they were "technical support", but informed me this model is a printer and not a scanner. This individual became rude when I assured him it is also a scanner. He refused to transfer me to a supervisor, stating he was working from home and its not an option.
3. I called back again, the individual quickly identified there's a setting in the lower left part of the software that says, "Job Reservation" that needs to be disabled.

I hope this solution will spare others the unpleasantries of 7 conversations w/ HP Tech support.