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‎11-19-2021 10:36 AM

HP Recommended
Product: HP Office Jet Pro All in One 6978
Operating System: macOS 11.0 Big Sur

When I bought my printer it came with the google drive app and was working fine for years. just recently the drive app would not load. I keep getting an error code saying it was unable to connect to the server. I have disconnected and reconnected my internet multiple times. The internet works fine. I reset the factory settings, shut off and on the printer and now there is no longer a google drive app. How do I reinstall the google drive app on my printer?

1 REPLY 1

‎11-22-2021 11:20 AM

HP Recommended

@ashleya_33

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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