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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-27-2019 11:35 AM

HP Recommended
Product: HP Deskjet Ink Advantage 3835
Operating System: Microsoft Windows 10 (32-bit)

Hello All. In desperate need of help please. I have a HP Deskjet Ink Advantage 3835 and I am not able to scan documents using the automatic document feeder (ADF). Whenever I select scan, it activates the flat bed even if pages are loaded into the ADF, and even with having heard the tone that indicates that the ADF has received the document. 

 

Can anyone please assist? 

 

Regards

 

Shaheen

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-27-2019 01:58 PM

HP Recommended

Hi,

From your description I would guess you try scanning to WSD provided by Windows 10 and not by the HP Software, a such does not support ADF scanning.

From the HP Deskjet 3830 software click Manage scan to computer and ensure the feature is Enabled.

Evaluate the shown prompt with the exact name and select it under Scan > Computer from your printer, it will likely appears as Laptop with no added words, then click Start Scan and check for any difference.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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4 REPLIES 4

‎06-27-2019 12:25 PM

HP Recommended

Hi Shaheen,

Can you successfully make a copy from the printer itself by placing an original on the feeder and selecting Copy > Copy Document from the printer screen?

 

Assuming you can, what application are you scanning from? (e.g. HP Scan, Devices and Printers, HP Smart)



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎06-27-2019 01:09 PM

HP Recommended

Hi ShlomiL. Yeah, when I feed the paper into the ADF, and on the printer's touchscreen do a copy, then it works. However, when I do the same for scanning it does not. I am not scanning from any particular application on my computer, but I am pressing 'Scan' on the printer's touchscreen, then followed by pressing 'Scan for print to Laptop'. When I am scanning single pages this is normally okay, with the scan going straight through to 'imported pictures and videos' on my laptop. 

 

I also downloaded HP Printer and Scan Doctor, and it suggested I re-download the full driver set, which I just did as well and which didn't solve the issue. 

 

So, I'm swimming in a sea of confusion right now 🙂

Was this reply helpful? Yes No

‎06-27-2019 01:58 PM

HP Recommended

Hi,

From your description I would guess you try scanning to WSD provided by Windows 10 and not by the HP Software, a such does not support ADF scanning.

From the HP Deskjet 3830 software click Manage scan to computer and ensure the feature is Enabled.

Evaluate the shown prompt with the exact name and select it under Scan > Computer from your printer, it will likely appears as Laptop with no added words, then click Start Scan and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-28-2019 12:19 AM

HP Recommended

hi Shlomi

 

Thanks alot for the help. I managed to eventually resolve the problem by going into Windows Fax and Scan and scanning from there. I appreciate you taking the time to help. 

 

Regards

 

Shaheen

Was this reply helpful? Yes No
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