HP 4215 Printer works on Windows 11 but Scanner doesn't

[kdkdkdkdk]

With a new computer with Windows 11 my HP 4215 all-in-on printer works but the scanner is not recognized. The HP software just keeps cycling back to suggesting reinstalling the "Smart" software and offers no help. Any suggestions would be welcomed. 

[Dragon-Fur · Accepted solution]

@kdkdkdkdk 

If this is your printer:

HP Officejet 4215 All-in-One Printer series 

then

The printer is not supported in Windows 11.

Printer is not, in fact, supported in Windows 10, either.

Interesting that it prints.  

HP Smart is not an option on a printer of this vintage - printer is too old.

What?

According to what I can find, the model was released some time in 2006.

The entirety of the information about Scan in the user manual is 1/2 a page.

 HP Officejet 4200 series all-in-one - (English) User Guide

Page 35

--------------------------------------------------------------------------------------------------------

scan an original

1 Load your original face down and top first in the document feeder tray. See load originals.
2 Press Scan.
A Scan menu appears, listing your existing scanning destinations.

The default destination is whichever one you selected the last time you used this menu.
3 Select the destination by pressing " or !, or by pressing the Scan button repeatedly.
4 Press Start Black or Start Color.

stop scanning

To stop scanning, press Cancel on the front panel.

--------------------------------------------------------------------------------------------------------

 What else?

If you can find no other options, this company specializes in Scan software for unsupported printers.

NOTE:  This reference is FYI and is not intended as an endorsement of the software.

VueScan – Third party software

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Officejet 4215 All-in-One Printer series 

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[kdkdkdkdk]

Thanks for your help. Yes the scanner worked just fine in Windows 10 as well as the printer.  I did try VueScan which doesn't seem to work as it doesn't find the printer/ scanner at all. It does say it needs the HP driver to work which seems a bit like a catch 22 problem as I can't find a driver. The printer continues to work just find and it seems a shame to have to buy a new device.  

But again I really appreciate the response and info..

[Dragon-Fur]

@kdkdkdkdk 

You are welcome.

Too bad about VueScan - yes, seems useless in this context.

If there is any good news at all, printers have come a ways since the 4215 - if you can afford the budget, there are some nice options available.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"