HP 8620 gives error message "memory device is read only" when I try to scan to it

[RayDr]

I have always been able to scan to a USB memory stick without problems. Now suddenly I get the error message "memory device is read only".

I have tried several different USB memory sticks, refomatted them, and have followed instructions on this forum to unplug the power supply and USB cords, wait 2-3 minutes, press and hold the on button for 30 secs, and then plug the printer directly into a wall outlet.

None of this has worked.

Any further suggestions?

[senan6806]

@RayDr

Welcome to HP Forums. This is a great place to get support, find answers and tips to your technical queries.

I understand you are not able to scan to memory device and I'll be glad to help you out. However, for an accurate solution, I would need more details:

The memory device that you are using is it encrypted?

While file system did you chose when you formatted the memory device, was it NTFS or FAT32?

Are you able to copy files to the memory device using a PC?

Let me know!

[RayDr]

The memory devices are not encrypted.

I have tried ones with Mac OS Extended (Journaled) and MS Dos Fat 16 formatting.

I am able to copy files to these memory sticks from an iMac and a Macbook.

Thanks

[A4Apollo]

Hi @RayDr, I am the Mr.Robot. It looks like you were interacting with @senan6806, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

Try the steps recommended below and check if it helps.

You can reformat a memory stick on Mac OS X by using Disk Utility. In the left-hand side inside of Disk Utility, you will see a list of all the connected hard drives. Each physical drive is shown with the partitions of that drive nested below. Highlight the physical drive you wish to reformat and on the menu at the top to the right select erase.

You can select the physical disc you want to reformat in the tree on the left-hand side of Disk Utility.

You can select a new file system format from the drop-down below, and also name the new volume to be created.

You will see two fields where you can choose a file system format and a field to name the new partition you are going to create. If you are just going to use your drive on Mac computers, you can select one of the Mac OS options. If you wish to create a partition that is cross-compatible with Mac computers as well as PCs, you can select either the MS-DOS Fils System format or the exFAT format.

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[RayDr]

I have reformatted a memory stick with Mac OS Extended (Journaled) as you have suggested and it made no difference.

[DavidSMP]

@RayDr,

I thank you for your efforts and patience. They are truly appreciated. It is great to hear from you again. As @A4Apollo is out for the day, I am responding on his behalf. Please try these steps:

• Perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...  perform steps from the section “Step 1: Reset the printer
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware connecting it to a computer.

Now try the formatted Flash drive and check if it gets detected correctly and if you can scan to it.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂