HP 8710 Unable To Communicate With Scanner, Wireless, Windows 10

[Psyblade]

I have had the printer for awhile and was able to scan to my computer wirelessly in the past.  Now, I can't.  I get the error, unable to communicate with scanner.  I use Windows 10.  The printer and PC are connected and I can print and copy fine.  I have unplugged the printer and turned it on and off.  When I got the error, I ran HP Print and Scan Doctor.  It says I don't have the full program installed.  I run thru the prompts to install the complete software and go thru the process to reestablish the wireless link to my router.  The wireless light is lit and strong and the doctor says communication is enabled.  I can print fine.  But I still can't scan and still get the same error message, unable to communicate with scanner.  The only thing that has changed in the last month or so is that I have a new router, but the router is working fine and connected with the printer.  There are no IP address conflicts, according to Netgear Genie.  How can I get back to wirelessly scanning to my computer?

[sandytechy20 · Accepted solution]

@Psyblade

Welcome to HP support community.

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Check Windows Image Acquisition settings

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Psyblade]

Thanks.  Yeah, I had to uninstall everything and then reinstall it.  Do you have any idea why that happens, or if it happens very often?  Thanks again.

[sandytechy20]

@Psyblade

This could have been a driver installation issue.

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.