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- Re: HP 9135e Unable to scan to a network folder from the pri...

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05-17-2024 01:34 PM
I just replaced an HP 9010 printer that I had set up to scan to a network folder on my home Synology NAS. I never had any issues with sending scans from the 9010 control panel. So far, I have been unable to send a scan to the same network folder from the 9135 control panel. I created the Quickset using the EWS and the folder appears on the 9135 control panel as a selectable destination. When I send the scan, the printer scans the document and then displays a "canceling" notice at the top of the display. I'm able to use the scanning feature in the HP Smart app on my computer and save to the same network folder I use in the Quickset. The frustration is that the printer and computer are in different locations and that is why I need the "scan to network folder" feature to work. I never had any issues with the same feature on the 9010 printer.
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05-17-2024 03:08 PM
Welcome to the HP Community --
True - EWS Scan to Network setup is different in some ways than the same feature in previous printers.
True, too, some of the same protocols apply --
For example,
- The destination folder must be active (available to the printer)
- The destination folder must be shared (open read / write permissions)
- The printer and destination must be on the same network
I have set up three Network Folder destinations -
- OneDrive (personal account on Windows PC, sub-folder and file type "Image" as defined in Scan > Scan to Network defaults)
- NAS (Data folder - shared and in group Everyone in the NAS)
- Tests Folder (personal account on Windows PC)
- In each Quick Set, I've used the destination's IP address as opposed to host name(s).
I have one example plate already made up for Save to Network Folder -
OneDrive is the destination in the Quick Set Profile.
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Scan > Scan to Network Folder > Network Folder Setup
OR – New Format EWS for this printer series
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Scan > Scan to Network Folder (Job Defaults)
and
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Quick Sets > Add / Edit / Copy / Delete Quick Set Profile
EWS_9135_Quick_Sets_Network_Folder_OneDrive_2
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP OfficeJet Pro 9135e All-in-One Printer
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
05-17-2024 03:08 PM
Welcome to the HP Community --
True - EWS Scan to Network setup is different in some ways than the same feature in previous printers.
True, too, some of the same protocols apply --
For example,
- The destination folder must be active (available to the printer)
- The destination folder must be shared (open read / write permissions)
- The printer and destination must be on the same network
I have set up three Network Folder destinations -
- OneDrive (personal account on Windows PC, sub-folder and file type "Image" as defined in Scan > Scan to Network defaults)
- NAS (Data folder - shared and in group Everyone in the NAS)
- Tests Folder (personal account on Windows PC)
- In each Quick Set, I've used the destination's IP address as opposed to host name(s).
I have one example plate already made up for Save to Network Folder -
OneDrive is the destination in the Quick Set Profile.
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Scan > Scan to Network Folder > Network Folder Setup
OR – New Format EWS for this printer series
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Scan > Scan to Network Folder (Job Defaults)
and
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Quick Sets > Add / Edit / Copy / Delete Quick Set Profile
EWS_9135_Quick_Sets_Network_Folder_OneDrive_2
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP OfficeJet Pro 9135e All-in-One Printer
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
05-18-2024 07:56 AM
Your guide helped me solve the problem I was having with the "scan to network folder" Quickset creation. I had followed the instructions provided by the EWS page but was copying and pasting the NAS address from Windows file explorer which displays the path using the NAS name, "\\SYNOLOGY_4TB", and not the IP address. Once I input the actual IP address, the setup worked as expected. Thanks for the reply.
05-18-2024 09:22 AM
You are welcome.
Excellent.
Happy Scanning.
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"