HP App closes when trying to scan

[afeola]

Hi,

since last week, the HP app closes every time I try to scan a document. The printer is properly set up, I can print, we can scan using our phone app, but the computer app does not allow us to scan.

I have tried uninstalling and re-installing the app, removing and re-installing the printer, nothing helped!

What am I missing here? This is extremely frustrating.

Thank you in advance.

[Betty0610]

@afeola

Welcome to the HP Support Community.

Let's try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[afeola]

Thank you for your suggestion, the firmware of the printer is up to date and nothing has changed with the issue.

I can scan using the app from a phone, but not from my HP spectre laptop.

[Apodaca]

I also completed the firmware update with no resolve.  The can will work on my personal computer but not oh my work computer.