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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Hello, I have a problem with my printer. The upper sheet feeder (Scanner) no longer takes the sheets. I have already replaced the Document Feeder Kit L2718A, but without any success. When I insert a sheet, the printer makes noise, the rollers hit the sheet several times, and the printer goes into error. Thank you in advance for your help. Regards.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I would put a white mark on the gear so you can determine if it is actually turning. Also removing the back top cover that covers all the workings might enable you to see better what is going on.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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6 REPLIES 6
HP Recommended

We have had a couple of machines fail due to the drive socket that the roller plugs into cracks and then the rollers do not rotate. Remove the roller assembly and examine socket closely. I have been lucky enough in the past to have other dead adf's to harvest the part off of because it is not available by itself, only as the whole ADF. That may have changed and you likely want to check HP Parts Surfer to see if maybe they now sell it.

 

Repairatrooper_0-1706116576381.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

WhatsApp Image 2024-01-24 à 21.16.12_5f05e7d4.jpg

HP Recommended

I just checked, but it's not that. I have the feeling that either the rollers are too hard to drive, or the drive motor is tired.

HP Recommended

Might be the picture but the 3 o'clock position looks off. It only takes a hairline crack to allow the plastic to spread enough to allow the roller to not turn.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Hi,

I put the rollers back in place and conducted a test by turning the black dial. The rollers spin smoothly. The issue doesn't come from there.

 

Mat2922_0-1706199319860.png

 

HP Recommended

I would put a white mark on the gear so you can determine if it is actually turning. Also removing the back top cover that covers all the workings might enable you to see better what is going on.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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