HP Deskjet 3755. The HP Scan and Capture

[RexB8]

I have had my HP Deskjet 3755 printer for years.  I have used the Scan & Capture Documents without issues.  Recently I tried to use for scanning a document.  The camera comes up instead.  Can anyone help?

[Dragon-Fur]

@RexB8 

Welcome to the HP Community Forum.

According to the information in the HP Scan and Capture application, you need to have the full driver printer software installed.

OK - assuming that is the case, your printer software might need to be reloaded.

What?

There are parts to the Printer Software:

Examples

• HP Smart application - supports printing and scanning PDF and Photos / Images.  HP Smart is supported in many regions and on many newer networked printers - The app is available from the  Microsoft Store .  HP Smart requires that you sign in using your HP Account credentials.  HP Smart benefits when the full driver printer software is also installed. 

• HP Smart Printing – Where supported, “Smart Printing” is an option in the printer list when choosing the Printer to be used for the current job setup.  Example:  Open Printer (list – top left of menu) > Select HP Smart Printing   -- Note – HP Smart Printing supports Custom Presets (Custom Shortcuts)

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in programs (for example, Word), and access to the full range of Printing Preferences / Shortcuts.  The full driver printer software includes HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

Is there more?

After reloading the full driver printer software --

I do not know whether you will also have to uninstall the HP Scan and Capture App > Reinstall it. 

NOTE:  Information for installing HP Scan and Capture is included near the end of this message.

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Start...

If you have not done so,

Uninstall the full driver printer software > Restart the computer and log in > Install a fresh copy of the full driver

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.
• Install a fresh copy of the Full Feature Software

Installation Package - Information and Download / Save / Install

HP Easy Start Printer Setup Software 

• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• Easy_Start_Full_Driver_2

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Details / How-to / Examples

Reminder - Full Driver is supported on the following OS versions

Operating Systems:

Microsoft Windows 10 (32-bit)

Microsoft Windows 10 (64-bit)

Microsoft Windows 11

Microsoft Windows 7 (32-bit)

Microsoft Windows 7 (64-bit)

Microsoft Windows 8 (32-bit)

Microsoft Windows 8 (64-bit)

Microsoft Windows 8.1 (32-bit)

Microsoft Windows 8.1 (64-bit)

Uninstall Any Existing Printer Software (Full Feature Software)

Uninstall HP printer software and drivers

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and sign  in

Reminder: 

Windows > Uninstall HP printer software > Restart.

Next,

Open Control Panel > icon view > Devices and Printers

Check > If the printer is found, Right-Click and Remove the printer

If you have to "remove" the printer, next:  Restart the computer and sign in

NOTE:  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

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Printer Software

Next,

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Installation Package - Information and Download / Save

HP Easy Start Printer Setup Software 

Easy Start can be used to install your printer software.

If you want to install the full driver printer software, choose the "Full Software and Drivers" option during the installation procedure.

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. 

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

If using Easy Start

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• Easy_Start_Full_Driver_2

• If after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

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NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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References / Resources

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

HP Scan and Capture features an adjustable screen size.

* NOTE:  The correct HP print software drivers for your scanner must be installed from HP's Support Website.

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

Application controls / options

Settings > Apps > Apps and Features

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

Example - HP Scan and Capture - Menus

Scan_and_Capture_Document-Photo_Settings_1

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 3755 All-in-One Printer 

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