• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-08-2022 01:24 PM

HP Recommended

This problem was on my end.  The document was being stopped by a spam filter.  I was able to download it.  The manual refers the user to HP Print and Scan Dr.  This site checks for connection issues etc.  This is not the problem I am having.

 

The manual also has a link to

JTF4_0-1649445729738.png

This site refers to poor quality 'Copies', not scans.  If I print directly from a saved document that has been downloaded from the net, or saved from Word or Excel, it prints fine.  the only time I have an issue is when I scan a document and then save it.

 

So the website links that I was pointed to in the earlier reply have been no help.  What should I try next?

Was this reply helpful? Yes No

‎04-11-2022 08:29 AM

HP Recommended

Hi@JTF4,

 

Thank you for responding, I appreciate your time and effort.

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

Was this reply helpful? Yes No

‎07-12-2023 07:52 AM

HP Recommended

Hello community users!

 

The steps in the link below may be helpful:

 

Resolve scan quality problems on HP printers

 

SofiaML
HP Support Community

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.