HP Deskjet 3755 photos not feeding into scanner continuously

[TrevorMcHare]

I'm trying to scan a picture using my new Hp Deskjet 3755 printer.  I can feed the photo into the scanner, it recognizes the paper and feeds it in slightly, but when I click Scan in the HP Scan software, it feeds properly for the first 3-4 inches, but then it stops while the feed wheels spin.  If I push the photo slightly, it'll gain traction and feed a little farther before it stops again.  It never generates a clean picture.  is there any adjustment I can make so it will continuously feed the photo?

[Riddle_Decipher]

@TrevorMcHare

Thank you for posting on HP Forums, 

Riddle_Decipher, is at your service (Like a Genie, however, without magic powers) 😉 

As I understand the photos not feeding into the scanner at one go,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

• Did you check the condition of the paper and reload it?
  • If you aren't sure if the paper type & size fits, Click here to verify.
• Have you cleaned the paper feed rollers?

While you respond to that, here's what you need to do:

(Check your user guide for more details)

Step 1: Check the paper, and then reload it

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.

• Use only good quality paper that meets printer specifications.

• Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.

• Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.

• Wait for the printer to complete a job or for an Out of paper or Load Paper message to display before you reload the paper.

Make sure the paper you use to print is in good condition, is neatly stacked in the tray, and the paper path and tray are free from obstructions.

1. Remove any paper from the input tray.

2. Remove any severely bent, wrinkled, or torn paper from the stack.

3. Check for obstructions inside the input tray area. Make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

4. With both hands, hold the stack of paper, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.

5. Load the stack of paper into the input tray, and then slide in the paper-width guides against the paper.

   Figure : Sliding in the paper-width guide

   

Try to print. If the issue persists, continue to the next step.

Step 2: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

1. Turn off the printer, and then disconnect the power cord and any other cables.

      WARNING:

   You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

2. Raise the input tray and the input tray extender.

   

3. Lift and hold the input tray shield.

      NOTE:

   Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.

4. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

   

5. Lightly dampen the cotton swab with water, and then squeeze any excess liquid from the swab.

6. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

7. Release the input tray shield.

8. Allow the rollers to dry completely (approximately 10 minutes).

9. Reconnect the power cord and any other cables, and then turn on the printer.

Try to print. If the issue persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE - STEP 3 ONWARD.

(By the end of this article all the issues should be resolved)

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[TrevorMcHare]

I appreciate the suggestions, but the photos and other scannable materials load from the front under the scanning bar on the top of the printer. All of the solutions are adjustments for the back feed for the paper. Is there a way to adjust or clean the feeding rollers for the scanner?

[Riddle_Decipher]

@TrevorMcHare

Thank you for responding,

This is the Riddle_Decipher, again!

It's great to have you back 😉

I'm afraid the only rollers that can be cleaned on this printer, are the ones mentioned on the article, as they normally resolve the issue you've got, if the issue hasn't been resolved though you've gone through all the steps and the ones in the link I had attached, I suggest you check this:

I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

(The reason we are utilizing the private message now, is because the instructions are critical).

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.