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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-28-2020 10:20 AM

HP Recommended
Product: HP Deskjet F2480
Operating System: Microsoft Windows 10 (64-bit)

I recently bought a new desktop to upgrade to Windows 10.  I have been using the F2480 printer/scanner for about 10 years.  It is connected by cable.  It will print and photocopy but not scan.  When I try to troubleshoot I get a message that the device is not connected.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-05-2020 11:21 AM

HP Recommended

Hi @HerrPierre

Welcome to the HP Support Community. I understand you are not able to scan. I'd be happy to assist you.

 

For printing, the printer uses the basic printer driver from Windows, and copy does not require any drivers.

However, for scanning from a PC, you need software to be installed.

 

Click here to download the full-featured driver for the printer.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Open the HP Printer Assistant by clicking on the printer icon on your desktop and go to Scan.

 

For more info on how to scan, you may refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-05-2020 11:21 AM

HP Recommended

Hi @HerrPierre

Welcome to the HP Support Community. I understand you are not able to scan. I'd be happy to assist you.

 

For printing, the printer uses the basic printer driver from Windows, and copy does not require any drivers.

However, for scanning from a PC, you need software to be installed.

 

Click here to download the full-featured driver for the printer.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Open the HP Printer Assistant by clicking on the printer icon on your desktop and go to Scan.

 

For more info on how to scan, you may refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎05-11-2020 11:20 AM

HP Recommended

Thanks, all now working as previously.

Was this reply helpful? Yes No

‎05-12-2020 01:34 AM

HP Recommended

@HerrPierre

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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