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‎01-13-2019 02:30 PM

HP Recommended
Product: HP ENVY 5530
Operating System: macOS 10.12 Sierra

Printer won't copy and now won't turn off.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-15-2019 09:52 AM

HP Recommended

@Ken19651

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

Removing the ink cartridges and then power resetting the printer may resolve the issue. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Plug the power cord back into the printer

5) Wait for the printer to turn on completely, then install the ink cartridges.

6.) Try copying a document.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-15-2019 09:52 AM

HP Recommended

@Ken19651

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

Removing the ink cartridges and then power resetting the printer may resolve the issue. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Plug the power cord back into the printer

5) Wait for the printer to turn on completely, then install the ink cartridges.

6.) Try copying a document.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎11-04-2019 11:58 AM

HP Recommended

Tried the procedures step by step but no help.

Was this reply helpful? Yes No

‎11-04-2019 12:01 PM

HP Recommended

Thanks for the info but didn't fix it

Was this reply helpful? Yes No
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