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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-25-2019 10:14 AM

HP Recommended
Product: Color LaserJet Pro MFP M277dw
Operating System: macOS 10.15 Catalina

Downloaded the latest version of HP Easy Scan.  Scanning worked in the setup after doing a test print.  Cannot scan using Easy Scan.  Program hangs up on Preparing to Scan.  I thought the latest version would work.  Is a new version still in the works?  I can scan with Image Capture and with HP Smart.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-25-2019 11:29 AM

HP Recommended

@Ozzie2014 

 

HP Easy Scan is not currently supported in Catalina.

 

Please continue to use Image Capture until Easy Scan is fixed by HP.

 

https://support.hp.com/in-en/document/c06455960

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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4 REPLIES 4

‎12-25-2019 11:29 AM

HP Recommended

@Ozzie2014 

 

HP Easy Scan is not currently supported in Catalina.

 

Please continue to use Image Capture until Easy Scan is fixed by HP.

 

https://support.hp.com/in-en/document/c06455960

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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‎12-25-2019 01:31 PM

HP Recommended

Thanks. Thought the latest update would work. Will wait for the next update. 

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‎12-25-2019 01:59 PM

HP Recommended

@Ozzie2014 

 

You are welcome.

 

It does feel like it is taking forever.  Smiling.

Hang in there...

 

Merry Christmas 2019Merry Christmas 2019

Dragon-Fur

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‎01-28-2020 02:47 PM

HP Recommended

macOS 10.15.3 (released 1/28/2020) contains the fix for this issue.  Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.

 

Scan to Computer is also fixed with 10.15.3.

 

I did notice that if the printer is in sleep mode, some times an error will be reported.  But if you wake the printer by inserting a page in the ADF or touching the screen you will be able to scan normally.

While I may work for HP Inc, the views and opinions expressed here are my own.
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