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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-11-2024 06:51 PM

HP Recommended
Product: HP Easy Scan

This post is to provide a work around to HP Easy Scan App crashes when saving pdf to desktop on Macbook Pro with OS 14.3.1 Sonoma. An issue I've also encountered on my MacBook Pro using Monterey 12.7.5.

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‎06-11-2024 06:56 PM

HP Recommended

The work around is, instead of saving a pdf, is to print to a pdf file.  The steps are:

  1. Click on the HP Easy Scan File menu and select Print OR type ⌘P
  2. There's a dropdown menu in the middle of the bottom of the print window that says PDF. Click the down arrow and select Save as PDF. Screen Shot 2024-06-11 at 5.43.02 PM.png
  3. Type in a filename and click Save.

Hope this helps anyone in need.

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