HP Easy Scan not prompting for double sided scanning

[DancingShinryu]

Hello, I have been using HP Easy Scan for several months for my bulk scanning due to it using the document feeder. Recently, it has refused to prompt me to rotate the pages, no matter how long I wait. I have attempted to delete my printer from the system, and I have tried deleting the software and downloading it again. I have ensured the software is set up correctly; please see the screenshot. It accepts the scan settings and does the first side scans of however many pages it was, but then you just keep seeing the progress line moving at a full bar, and then I see the Maco loading wheel, but nothing ever occurs, no prompt. I do not know what more I can do to troubleshoot this. I am very literate regarding technology, and I know it is not the setting on my side. I can do this perfectly fine on the HP Smart App, but I must manually scan each side separately, and this is efficient. This is the Smart Tank 7305; please advise what I can do. Please note that I am using Sequira 15.3.2, but this is not an option in the Operating System area.

[DancingShinryu]

I forgot to add the screenshot

[james457allen]

Hello,
Hello, I have been using HP Easy Scan for several months for my bulk scanning due to it using the document feeder. Recently, it has refused to prompt me to rotate the pages, no matter how long I wait. I have attempted to delete my printer from the system, and I have tried deleting the software and downloading it again. I have ensured the software is set up correctly; please see the screenshot. It accepts the scan settings and does the first side scans of however many pages it was, but then you just keep seeing the progress line moving at a full bar, and then I see the Maco loading wheel, but nothing ever occurs, no prompt. I do not know what more I can do to troubleshoot this. I am very literate regarding technology, and I know it is not the setting on my side. I can do this perfectly fine on the HP Smart App, but I must manually scan each side separately, and this is efficient. This is the Smart Tank 7305; please advise what I can do. Please note that I am using Sequira 15.3.2, but this is not an option in the Operating System area. (Edited)

Best Regards

[zoey7886]

@DancingShinryu, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Easy Scan! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Since you’ve already tried reinstalling the printer and HP Easy Scan, let’s go through a few more troubleshooting steps to get double-sided scanning working smoothly again.

 

Check for Software Updates

Open the App Store on your Mac.

Click on Updates and check if there's an update available for HP Easy Scan.

Also, check System Settings > Software Update to ensure macOS is fully updated.  

Manually Enable Two-Sided Scanning

Open HP Easy Scan.

Click on the Presets dropdown and select Edit Presets.

Ensure that "Scan both sides of page" is enabled (which I see is already checked in your screenshot).

Save changes and try scanning again.

Try a Different Scanning Mode

In HP Easy Scan, change the Source from “Automatic” to “Flatbed” (if available) and back again.

Test scanning with the Black & White mode instead of Color to see if it makes a difference.

Let me know how it goes!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[DancingShinryu]

Hello Zoey, unfortunately, none of these fixes have helped. I have the current updated version of the app. I think I will need to contact HP directly to get support as I am unsure as to what I am able to do to troubleshoot it. Thanks

[DancingShinryu]

Do you know of any other apps I can use for Bulk scanning double-sided? The HP Smart App, unfortunately, does not support this. I have spoken to HP Tech Support, and there is a compatibility issue with MacOS v15, which is apparently causing this issue. 

[zoey7886 · Accepted solution]

@DancingShinryu, Thanks for reaching out again, and I truly appreciate your patience while troubleshooting this issue. I understand how frustrating it can be when something that worked smoothly before suddenly stops functioning as expected—especially when dealing with bulk scanning!

After reviewing your case, I can confirm that this issue is related to a compatibility issue between HP Easy Scan and macOS Sequoia (15.3.2). Unfortunately, this is why you’re no longer getting the prompt for double-sided scanning. HP is aware of the problem, and our team is actively working on updates to improve compatibility with the latest macOS versions.

In the meantime, I understand that using the HP Smart App isn’t ideal since it requires manually scanning each side separately.

I’d recommend keeping an eye out for future HP software updates that may address this issue. If you need any further assistance, feel free to reach out—I’ll be happy to help!

Take care, and I appreciate your patience.

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[flymiester]

This is almost 2 months old and you still haven't resolved it. This is what happens when all these brown skins and foreigners taking over once great companies created by white men. Too many poo throwing Pajeets and DEI hires. My problem is similar, but now I know that HP is aware it is an issue with Mac OS, I'm currently running Sequoia 15.5, the latest update.  So it is impossible to resolve at this time.  If you have a stack you will have to do them one by one.    The problem only occurs when I select double sided scanning to get the prompt to turn the page. Instead the status bar locks up and I get the spinning pinwheel, finally it crashes and no longer responds.  Then I have to use Force Quit to shut it down.   It's been 2 months and they still haven't come up with a fix at HP.  It's not a priority for this company, they could care less.  This is what happens when once great companies created by white men, are turned over to DEIs and Pajeets.  There is no fixing this.  

[zoey7886]

@flymiester, Welcome to the HP Support Community! 

We're here to help you tackle that HP Easy Scan! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,