HP Easy Scan not working - HP4520 printer

[shaininji]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: HP Easy Scan not working - HP Support Community - 8544540

Reply:

Same issue with HP4520 printer

[Rainbow23]

Hi @shaininji,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing scanning issues with your HP ENVY 4520 All-in-One Printer using Mac computer.

I suggest that you download the latest drivers from this link.

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[shaininji]

Thankyou - this now works if I scan using the HP Smart software, but if I press the scan button on the front of the printer rather than scanning from the HP Smart software, and select pdf it still scans and saves it as a blank document. 

[Rainbow23]

Hi @shaininji,

Thank you for replying to us.

Please download and install the firmware update from this weblink on the windows computer connected to the printer.

Let me know if this helps.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.