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- HP Community
- Printers
- Scanning, Faxing, and Copying
- HP Easy Scan won't load documents/images from the scanner

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12-12-2019 02:15 PM
My HP Easy Scan software won't download the scans after it sends the request to the scanner. The pages go through like it's scanning, but nothing comes up on the HP Easy Scan. It just clocks, then eventually times out. I've restarted the Mac, uninstalled and reinstalled the printer drivers, and uninstalled and reinstalled the app. Still having the same problem.
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Accepted Solutions
12-15-2019 01:28 AM
Hi @cgifford79
Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue.
HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality. Scan using Apple Image Capture as a workaround.
You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina
Let me know if you have any other questions.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
12-15-2019 01:28 AM
Hi @cgifford79
Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue.
HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality. Scan using Apple Image Capture as a workaround.
You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina
Let me know if you have any other questions.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee