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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-07-2021 06:00 PM

HP Recommended
Product: HP Officejet Pro 8600 Professional
Operating System: macOS 11.0 Big Sur

I just reloaded all the macOS software on my iMac, 2015 release.  I was and still am running macOS Big Sur 11.5.1.  Had some issues so completely wiped the computer and reinstalled macOS and then my applications.  I reloaded from Mac App Store a fresh copy of East Scan.  It loaded fine and starts to run, but then gives me this error message:  "Sanner reported an error     Office Pro 8600 (C7A2C0) is currently unavailable.  Please check if it is turned on and connected. or try again later."     It is turned on and is connected via Internet.  I've cycled the power and it still won't run.  I just loaded HP Smart App and it will scan just fine.  I like HP Easy Scan and have used it for years on this same computer and printer.  Not sure, but I think it worked after updating to Big Sur 11.5.1.  Can't see why it Easy Scan can't see the printer (scanner).  I can print from this iMac to the 8600 with no problems.   I'm using the same Internet account I've always used with it and the same one the printer is set up to see.  I just printed to it with my iPhone and it worked just fine.   Any suggestions?   most of the other entries here are pretty old.  

Category:
2 people had the same question
1 REPLY 1

‎08-10-2021 09:56 AM

HP Recommended

Hi @veehb,

 

I'd like to help!

 

I understand you are not able to scan using HP Easy scan.

 

Try the below suggestions to resolve the issue-

 

  1. Uninstall with HP Easy Scan.
  2. Try updating mac and printer firmware

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

 

Install HP Easy Scan from the App store.

 

If the issue persists, Download HP Easy Start and follow the on-screen to complete the installation. 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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