HP Envy 5014 won't scan directly to computer, but will scan using HP Smart

[Zendrick42]

I just set up my HP Envy 5014 with my wireless network (Google Fiber). It can print fine, but I can't scan documents from the printer interface. When I select scan and choose my laptop, it says "Software required. Visit hp123.com to get HP Smart...."

I have HP Smart (Windows 10) installed on this laptop, and I can scan from the HP Smart app. I have a desktop computer connected to the same network (both hardwired through ethernet) that does not have the HP Smart app. When I select that one from the interface, it scans successfully, opening the Windows Fax and Scan program to do so.

I tried opening the Windows Fax and Scan program from my laptop, and it can successfully request a scan from the printer. However, the printer interface still can't send a scan to the laptop, even with Windows Fax & Scan open.

[Zendrick42]

Extra info: After trying to scan to my laptop and failing once, it no longer shows up on the printer interface as a scan destination. And now my desktop shows up twice.

[Zendrick42]

Also, I have tried running the HP Print and Scan Doctor. It did not find any issues.

[Riddle_Decipher]

@Zendrick42 Welcome to HP Community!

Here's what I recommend you do: check if the copier is working fine as a stand-alone device, 

And I recommend you delete the driver at the root level and retry, follow the steps below: 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Then, Click here to access the HP website, find the full features drivers compatible with your windows and install it.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[5ilver5urfer]

Please visit the link below and download the full feature Software.

Download and Install Full Drivers : "HP ENVY 5000 All-in-One Printer series Full Feature Software an...