HP Envy 5055 Scanner Does Not Work

[nyc1999]

I purchased the HP Envy 5055 and am regretting it. There was no choice but to purchase wireless and it of course is a malfunctioning piece of junk. You have to go through 50 maneuvers to do anything. I want to scan something and it worked before but now it wants me to download an app. I do not want to download an app. I do not want to be on your monthly ink subscription, I do not want to keep being forced into HP scams. 

How can I get the scanner to work? Will you take this piece of junk back? My old printer that required a cord, never malfunctioned.

IT also took 9 tries to download the software. Great product. If you have a lot of spare time to waste, buy this piece of trash. IF not, go find a regular printer so you can actually print and scan

[Kumar0307]

@nyc1999, Welcome to the HP Support Community!

From which device are you trying to scan? Is it a Mobile device or a computer?

Which Operating system is installed?

Keep me posted for further assistance.

[nyc1999]

Hello

from an HP computer . I go to scan and select new scan like I did many times before with the old printer . It won’t scan , tells me to get an app or something else . The printer is functioning so I installed it ok although it took multiple tries . 

[nyc1999]

I don’t know the operating system , I’m guessing windows not recent . A few years old ? 

[Kumar0307]

@nyc1999

To know how to check the version of the Operating system installed, refer to this document.

Printing from a PC does not require a Full-featured driver, but scanning does. If you are using a Win 7 or Win 8,/8.1 operating system, reinstalling HP Full-featured drivers may resolve this issue.

Clean uninstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver. (Make sure to choose your operating system before downloading)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

After the software installs, search Windows for HP, and then select your printer to open HP Printer Assistant.

In the Scan tab, click Scan a Document or Photo to open HP Scan.

If you are using a or Win 10, you may Install HP Smart app through which you will be able to scan.

Click here to download and know more about HP Smart.

Keep me posted.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jlkay]

I agree this is junk. I need to scan for the first time. Tells me to download software from 123.hp.com. Have done that numerous times. How do I get the scanner to work?