HP Envy 6000 Scanning Never Completing

[tadamstsa]

Any time I try to scan anything the scan seems to start but never completes. If I just go for preview, a correct image of the document appears but if I then try and scan, again it never completes but just keeps running. Any ideas to resolve would be appreciated.  I have tried the Printer Doc but no luck in resolving.

[Rainbow23 · Accepted solution]

Hi @tadamstsa,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing scanning issues with your HP ENVY 6022 All-In-One Printer.

In order to check if it is a hardware issue with the scanner component, please check if you are able to make a copy from the unit.

You may follow the steps from this document to make a copy. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[tadamstsa]

Hi Rainbow23 - sorry, notification of your reply went to spam and I missed it.

Issue resolved, I think I was just not being patient enough - the scanner takes a very long time to scan!

However, main thing is that it works.

Many thanks.

Tom

[Rainbow23]

You are welcome, @tadamstsa,

If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

Take care and have a great day ahead!