HP Envy 7640 will not scan documents to my email any more.

[DFed1]

I am having the same issue. I tried to do a hard shutoff, disabled/enabled web services. I eventually did a factory reset. However, scan to email will not email my pin to my account. I have used this same setup for 3 years, all of a sudden it stopped working on two different email addresses.

[sandytechy20]

@DFed1

Welcome to HP forums, I see that you are unable to scan to email from your printer.

Try the below steps to fix the issue.

Update the firmware on the printer.

Refer this HP document to update the printer firmware:- Click here

Assigning the manual IP address to the printer.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.

Let me know how it goes.

If this helps, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[DFed1 · Accepted solution]

This is being addressed in a separate thread by Jeet so I’m closing this one. This solution did not work. Thanks.

[KrazyToad]

@DFed1

Thanks for keeping us posted

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😊